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COR-261 Corporate Engineer / IT Systems Leader コーポレートエンジニア／情シスリーダー

Salary: 1000 - 1400 百万円

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Japanese only

Minimum year of experience: 1

AIRoA

COR-261 Corporate Engineer / IT Systems Leader コーポレートエンジニア／情シスリーダー

Description

Establish the internal IT environment for AI and robotics R&D from the ground up. This position serves as the operational anchor for Corporate IT, maintaining and enhancing the IT environment to help employees, researchers, and engineers focus on their work.

Cross-functional collaboration with contract helpdesk staff, network teams, external vendors, and technical advisors includes handling SaaS, endpoint, and account management, initial troubleshooting/triage, stakeholder alignment, and continuous process improvements. Move beyond responding to inquiries by actively assessing complex issues, resolving them independently, or routing to the appropriate experts.

日本語要約：社員・研究者・エンジニアが業務に集中できるIT環境を維持・改善し、コーポレートITの日常運用の中心を担うポジションです。派遣ヘルプデスク、ネットワーク担当、外部ベンダー、外部の技術アドバイザーと連携し、SaaS・端末・アカウント管理、一次判断・切り分け、関係者調整、運用改善まで幅広く担当します。

Main Duties

  • Internal IT Support & Triage: Handle inquiry responses, incident management, and initial troubleshooting/triage.
  • Escalation Management: Address escalated issues from the helpdesk.
  • Account & Identity Management: Manage accounts and permissions (e.g., Google Workspace).
  • SaaS Operations: Administer SaaS applications such as Slack.
  • Endpoint Management: Manage hardware endpoints including Windows PCs, Macs, and smart devices.
  • MDM Administration: Operate MDM solutions such as Jamf and Intune.
  • Onboarding & Offboarding: Execute IT provisioning and deprovisioning for employee joiners and leavers.
  • Asset & License Management: Oversee IT assets and software licenses.
  • Stakeholder Coordination: Liaise with external vendors and internal business units.
  • Knowledge Management: Create and maintain standard operating procedures (SOPs) and documentation.
  • Process Improvement: Continuously optimize IT operations and workflows.

Notes:

  • Inquiries and escalation handling are expected to account for approximately 30% of workload.
  • Cloud infrastructure, advanced automation, and IT strategic planning can be handled with external technical advisors.

主な業務

  • 社内ITに関する問い合わせ・障害対応、一次判断・切り分け
  • ヘルプデスクからのエスカレーション対応
  • Google Workspace等のアカウント・権限管理
  • Slack等のSaaS運用
  • PC、Mac、スマートデバイス等の端末管理
  • Jamf／Intune等のMDM運用
  • 入退社に伴うIT対応
  • IT資産・ライセンス管理
  • ベンダー、社内利用部門との調整
  • 手順書・ナレッジ整備
  • 情シス業務の改善

Why Join Us / Role Highlights

  • Collaborative Team Environment: Responsibilities are shared with existing contract helpdesk staff, network team, external vendors, and technical advisors. Not a "sole IT person" role.
  • Greenfield / Foundation Phase: Build a modern, employee-centered IT organization from ground up and reshape systems and workflows.
  • High Impact & Room for Improvement: Opportunities to optimize operations, consolidate SaaS, enhance security, and design processes.
  • Empower AI & Robotics R&D: Build/optimize IT for high-IT-literacy, international researchers, software engineers, and AI/robotics pioneers.

Requirements

Required Qualifications

Experience Level:

  • Approximately 1–3 years of experience in Corporate IT, Internal SE, IT Support, or related role.
    • Note: Emphasis is on ownership and independent judgment rather than years alone.

Key Competencies:

  • Advanced, expert-level mastery in every area is NOT required. What matters most: ability to take full ownership of daily corporate IT operations.
  • Hands-on experience in Corporate IT, Internal Systems Engineering, or IT Support.
  • Ability to perform initial troubleshooting and triage for user inquiries.
  • Ability to escalate unresolved issues to the appropriate specialist or vendor.
  • Experience administering groupware suites such as Google Workspace or Microsoft 365.
  • Experience with endpoint and MDM administration (e.g., Jamf, Intune).
  • Experience managing SaaS applications like Slack.
  • Experience coordinating with internal stakeholders and external vendors.
  • Proven ability to handle confidential information and administrative privileges responsibly.

【必須要件】

  • ▼経験年数：情シス・社内SE・ITサポート等を通算 1〜3年程度を目安。
    • ※年数そのものより、担当業務を自分で判断して進めた経験を重視します。
  • 以下はすべて高度なレベルで経験している必要はなく、社内IT運用を一人称で進められることを重視します。
    • 社内SE、コーポレートIT、情シス等の実務経験
    • ユーザーからの問い合わせに対する一次切り分けできる
    • 解決できない問題を適切な担当者・ベンダーへエスカレーションができる
    • Google WorkspaceまたはMicrosoft 365等のグループウェア運用経験
    • Jamf、Intune等のMDM／端末管理の経験
    • Slack等のSaaS運用経験
    • 社内関係者、ベンダーとの調整経験
    • IT管理者として適切に機密情報・管理者権限を取り扱える

Preferred Qualifications

  • Process Automation: Experience automating tasks using Python, TypeScript, Go, Shell scripts, or similar languages.
  • SaaS Integration: Hands-on experience integrating SaaS platforms via APIs.
  • Cloud Platforms: Experience working with public cloud environments (AWS or Google Cloud).
  • Internal Systems Development: End-to-end experience in internal system development, from requirements gathering and definition to implementation and operation.
  • SaaS Evaluation & Adoption: Experience evaluating, selecting, and implementing SaaS tools.
  • IT Planning & Process Improvement: Experience in IT strategic planning and business process optimization.
  • Vendor Selection: Experience evaluating and selecting external IT vendors.
  • Information Security: Experience in security-related operations and governance.
  • Networking Fundamentals: Fundamental knowledge of networking concepts.

【歓迎要件】

  • Python、TypeScript、Go-lang、Shell等を利用した業務自動化経験
  • APIを利用したSaaS連携経験
  • AWSまたはGoogle Cloudの利用経験
  • 要求整理・要件定義から実装・運用まで行った社内システム開発経験
  • SaaS選定・導入経験
  • IT企画・業務改善経験
  • ベンダー選定経験
  • セキュリティ関連業務
  • ネットワークの基礎知識

Language Skills

Preferred Qualifications

  • Basic Technical Communication Skills in English: While fluency in Japanese is sufficient, the ability to communicate in basic English (Slack, chat, daily conversation, simple technical explanations) is a significant plus due to international team members. Business-level English is not required.

【語学力】【歓迎】

  • 英語で簡単な技術コミュニケーションができること
  • 日本語のみでも業務は可能です。開発本部には外国籍エンジニアがいるため、Slack、チャット、日常会話、技術的な簡単な説明が英語でできると業務上かなり有利です。ビジネス英語は必須ではありません。

Ideal Candidate

  • Clear Reasoning & Accountability (Top Priority): Ability to explain the thought process and rationale behind decisions.
  • Thriving in Ambiguity: Genuinely enjoys working where processes/rules are not fully defined.
  • Ownership Beyond Boundaries: Proactive in picking up “dropped balls” (tasks between team roles).

Note: Many processes are still being established. You will frequently need to exercise independent judgment and initiative.

【求める人物像】

  • 【最重視】自分の判断について「なぜそうしたのか」を説明できる方
  • 決まっていないことが多い環境を面白がれる方
  • 役割の境界に落ちたボールを拾える方〈事前にお伝えしたいこと〉

※決まっていないことが多い環境のため、自分で判断して進めていただく場面が多くあります。

Expectations & Performance Evaluation

Corporate IT roles in this company generally span four domains: Helpdesk Support, IT Strategic Planning, System Development, and Infrastructure & Networking. In this role, you are expected to cover 2–3 of these areas. Performance evaluation will primarily focus on employee satisfaction (CS/ES).

【入社後の期待／評価】

社内SEの仕事は「ヘルプデスク／システム企画／開発／インフラ・ネットワーク」の4つのタイプに分けられますが、このポジションではそのうち2〜3の領域を担っていただける状態を目指します。評価は、従業員満足度を軸に置く方針で検討しています。

Estimated Annual Salary

  • 10,000,000 JPY – 14,000,000 JPY

【想定年収】

  • 1,000万円～1,400万円

Benefits

Career Opportunities

  • Opportunity to engage directly at the core of a large-scale national project—one of Japan’s leading national AI/robotics research efforts, supported by NEDO.
  • Unique experience and many opportunities to collaborate with supporting member companies and startups, providing diverse career pathways.

Work Location

  • Tokyo Ryutsu Center A Bldg. AW4-5/4-6, 6-1-1 Heiwajima, Ota-ku, Tokyo 143-0006, Japan

Other

  • Remote work is possible, but role is primarily office-based.
  • Most engineers and researchers also work on-site, directly with robots.

Our Office

  • Spacious office and research facility (>1,000 m²) in the Ryutsu Center area.
  • Business and engineering teams collaborate closely; office is a hub for experts in AI and robotics.

Your Colleagues

  • Diverse, highly-skilled engineers and researchers from around the world, including those who have relocated to Japan.
  • A globally open and collaborative R&D organization, regardless of nationality or background.

HR and Talent Development Programs

[Training Programs]

  • On-the-Job Training (OJT)
  • Training via participation in external and overseas conferences
  • Compliance training
  • Security training

[Internal Programs]

  • Biannual performance reviews
  • In-house study sessions
  • Company library
  • Support for external training programs

[Benefits]

  • Support for book purchases
  • Subsidies for lunches and snacks
  • Free drinks
  • Commuting allowance (up to JPY 50,000/month)
  • Monthly company-wide events (AIRoA Circle, social gatherings)
  • Family Day
  • AIRoA-branded shirts and other items
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