Legal Professional — Product & Customer Success

Why Join

• Experience the entire process from product-market fit to scaling a business.
• Learn directly from founders and management.
• Engage in an international, challenging environment.
• Interact with industry leaders focused on delivering exceptional user experiences.
• Use the latest technologies and bring your creativity to the role.

The Opportunity: Redefining Legal Practice

Many legal professionals spend significant time on repetitive tasks like document formatting and verifying cross-references, rather than focusing on legal strategy. This role leverages technology to relieve those operational inefficiencies, empowering legal experts to concentrate on their core work.

This position is ideal for a legal professional seeking a dynamic role that extends beyond internal legal affairs to influencing product development and business growth. Use your law firm or in-house experience to:

• Advance our product to solve real customer challenges
• Support enterprise-level deployments
• Drive digitization in the legal sector

Why Your Legal Background Matters

Top-tier law firms and corporate legal departments operate within stringent quality standards. The insights gained through hands-on legal practice are critical to:

• Understanding industry challenges
• Designing practical product solutions
• Creating genuine value for legal professionals

You will be the vital link between law and technology, using our solutions to systematically enhance the working environment for countless legal professionals.

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Responsibilities

Product Development

• Decompose complex legal workflows and collaborate with the development team to define functional requirements.
• Apply deep legal expertise to drive technical excellence through rapid iteration, experimentation, and actionable feedback.

Enterprise Customer Success

• Oversee the strategic rollout and adoption at leading law firms and corporations.
• Lead product adoption and be accountable for measured improvement in customer satisfaction.
• Manage account growth by executing upselling and cross-selling strategies.

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Required Skills & Experience

• Language: Native-level Korean and business-level English. (Must be able to facilitate detailed, complex discussions with development teams and overseas members.)
• Experience: 3+ years in a law firm or corporate legal department. Experience in legal operations is a plus.
• Mindset: Committed to solving legal-sector challenges with technology.

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Visa & Relocation

• Fully remote team; relocation to Japan is not mandatory.
• Visa support is available for those wishing to relocate.

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Working Arrangement

• Remote: Work from anywhere equivalent to home.
• Hybrid: Employees near Tokyo may gather in person a few times monthly.
• Flexible hours:
  • Flexible time: 6:00 am – 11:30 am / 3:00 pm – 10:00 pm
  • Core time: 11:30 am – 3:00 pm
• Virtual Office: Interact with colleagues via a customizable virtual office environment.

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Additional Details

• Location: Home-based; occasional commuting may be required for business needs.
• Holidays: 5-day workweek (Saturday, Sunday, and public holidays off; New Year and other company holidays provided).
• Employment Status: Full-time (permanent), fixed overtime pay included.
• Probation: 6 months.
• Passive Smoking Prevention: Yes.

Additional details will be provided during the hiring process.