About KOMOJU

KOMOJU is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. We help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly APIs and integrations on popular platforms like Shopify and Wix.

About the position

The Product Operations Manager, KOMOJU, is responsible for identifying bottlenecks in the operations process, establishing the appropriate operations process, and developing the necessary infrastructure for the stable and efficient operation of KOMOJU's product line. This position will contribute to the expansion of KOMOJU's services to Europe, Latin America, and other countries.

Responsibilities

• Discovering operational obstacles through dialogue with departments involved in operations
• Proposing and obtaining consensus from internal stakeholders on feature development and operational processes
• Communicating with engineers through meetings and documentation of features to be developed
• Implementing new operational processes through documentation and training of employees
• Understanding the specific features of KOMOJU and contributing to product development improvements
• Establishing KPIs for the operations of KOMOJU and disseminating them within the company

Requirements

• Experience working in a SaaS operating company with a modern product development organization
• In-depth knowledge of software development technologies
• High level of written and direct communication skills
• Problem-solving skills
• Proactive in making proposals for KOMOJU's growth

Nice to Haves

• Experience in the payment industry or e-commerce business
• Business level Japanese

Additional Benefits

• Remote work options
• Vacation days
• Paid birthday holiday
• Self-learning allowance
• Language training for Japanese