About the position
The Product Operations Manager is responsible for identifying bottlenecks in the operations process, establishing the appropriate operations process, and developing the necessary infrastructure to ensure the stable and efficient operation of a rapidly growing product line.
Responsibilities
- Discovering operational obstacles through dialogue with departments involved in operations.
- Propose and obtain consensus from internal stakeholders on feature development and operational processes for future stable operations.
- Communicate with engineers through meetings and documentation of features to be developed to ensure smooth completion of development.
- Implement new operational processes through documentation of operational processes and training of employees.
- Understand exactly what specific features are growing every day and where we want to go in the future.
- Provide input to the product development team to ensure that product development specifications are realistic and operational and contribute to specification improvements.
- Establish KPIs for operations and disseminate them within the company.
Requirements
- Experience working in a SaaS operating company with a modern product development organization.
- In-depth knowledge of software development technologies.
- High level of written and direct communication skills to facilitate decision-making among diverse stakeholders.
- Problem-solving skills to find appropriate solutions to various problems, including conflicts and trade-offs.
- Proactive in making proposals for growth, both internally and externally.
- Business level Japanese.
Nice to Haves
- Experience in the payment industry or e-commerce business.
Benefits
- Embrace remote work while also offering office space for those who prefer in-person collaboration.
- 10 days regular vacation, additional 5 days summer and 5 days winter vacation.
- Paid birthday holiday.
- Budget for self-learning allowance to ensure employees’ skills remain current.
- Language training for Japanese.
- Flex-time system (core hours 10:00-15:00).
- Possibility of working from abroad (up to 3 months a year, depending on the region).
- Komoju card program (monthly 5000 yen) for lunch, coffee, etc.
- Social insurance and labor insurance provided.
- Commuting allowance.