About the Position
The Product Operations Manager is responsible for identifying bottlenecks in operational workflows, building effective operational processes, and coordinating among stakeholders for developing the necessary infrastructure to ensure the stable and efficient operation of the rapidly growing product line.
Responsibilities
- Discovering operational obstacles through dialogue with departments involved in operations
- Create operational plans, schedules, and checklists related to project operations
- Support the formation of consensus among internal stakeholders on feature development and operational processes for future stable operations
- Communicate with engineers through meetings and documentation of features to be developed to ensure smooth completion of development
- Implement new operational processes through documentation of operational processes and training of employees
- Understand specific features that are growing every day and where we want to go in the future
- Provide input to the product development team to ensure that product development specifications are realistic and operational, contributing to specification improvements
- Communicate the KPIs related to the operation within the company
Requirements
- Experience working in a SaaS operating company with a modern product development organization
- In-depth knowledge of software development technologies
- Advanced communication skills in both written and verbal forms, with the ability to coordinate effectively with diverse stakeholders
- Problem-solving skills to find appropriate solutions to various problems, including conflicts and trade-offs
- Proactive in making proposals for growth, both internally and externally
- Business level Japanese
Nice to Haves
- Experience in the payment industry or e-commerce business
Benefits
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Embrace remote work while offering office space for those who prefer in-person collaboration
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10 days regular vacation, additional 5 days summer and 5 days winter vacation
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Paid birthday holiday
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Budget for self-learning allowance to ensure employees’ skills remain current
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Language training for Japanese
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Hybrid work style (flexible hours with core time of 10:00 AM - 3:00 PM)
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Possibility of working from overseas (up to 3 months per year depending on location)
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Komoju card program (monthly allowance for lunch, coffee, etc.)
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Comprehensive social insurance and labor insurance
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Commuting allowance