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UX Researcher - Merpay

Salary not provided

English: BasicJapanese: Fluent

Minimum year of experience: 5

Mercari

UX Researcher – Merpay

  • Employment Status: Full-time
  • Work Hours: Full flextime (no core time)
  • Office: Roppongi

Organization/Team Mission

  • Serve as the final frontier for creating and maximizing user value and increasing business success.
  • Mindsets guiding our actions:
    • Question existing frameworks and identify fundamental issues.
    • Foster autonomy for members to propose ideas and for stakeholders to make decisions.
    • Continually consider the value of the user experience and strive to deliver value in various forms.

Work Responsibilities

  • Commit to better user experience and business growth

    • Collaborate across departments to realize value for users.
    • Identify issues through quantitative and qualitative research.
    • Analyze and propose methods to improve the success of business, products, and initiatives.

  • Promote user-centric perspectives organization-wide

    • Share research insights across the company.
    • Conduct research leveraging AI (e.g., research ops, development of learning content).

Unique Challenges

  • Opportunity to influence not only specific features and initiatives but also the business strategy, cross-group user experience, and new business establishment from a research perspective.
  • Freedom to take on challenges beyond traditional UX research to shape and expand your own role for better user experience and business growth.
  • Expected to:
    • Think from stakeholders’ perspectives in discussions.
    • Take ownership of creating and maximizing user value, even if it means proposing to stop or pivot directions.
    • Be committed to making ethical decisions.

Qualifications

Required Experience/Skills

  • Shared belief in the mission and values.
  • 5+ years of practical experience in research related to services/products, or equivalent knowledge/skills.
  • Experience collaborating with other teams to improve services/products.
  • Ability to autonomously manage the end-to-end research process (planning, analysis, reporting) including:
    • Interviews, surveys, field/diary studies, or other methods.
    • Research topics such as market understanding, need identification, concept/usability tests, retrospectives.
  • Ability to communicate analysis results for decision-making by stakeholders.
  • Strong curiosity and empathy to understand the user perspective.

Note: Please provide materials showing the process, your role, and responsibilities in past projects.

Preferred Experience/Skills

  • Ability to develop research strategies for business roadmaps.
  • Experience reporting to and discussing with business leaders/senior management.
  • Experience in people management or organization building as a researcher.
  • Experience in related fields such as product design, management, engineering, or data analysis.
  • Workshop design and facilitation skills.
  • Ability to extract/aggregate data using SQL.
  • Diverse life experience.

Language Requirements

Recruiting Process

  1. Application screening
  2. Skill assessment (position-dependent)
  3. Interviews (number varies by position)
  4. Reference check (after final interview)
  5. Offer

For more about the recruiting process, see here.

Equal Opportunity Hiring

  • Commitment to creating a society where no one’s potential is limited by their background.
  • No discrimination based on age, gender, sexual orientation, race, religion, physical disability, or other factors.
  • More details in our I&D statement.

Please read our Privacy Policy prior to applying.

UX Researcher – Merpay (Japanese)

  • 雇用形態：正社員
  • 働き方：フレックスタイム制（コアタイムなし）
  • 勤務地：六本木

組織・チームのミッション

  • 顧客価値の創造と最大化の最後の砦となり、事業の成功確率を限りなく高める
  • 行動指針
    • 既存の枠組みや実績を疑い、解くべき本質的課題を捉える
    • 自律的な提言とステークホルダーが意思決定できる状態を作る
    • 常にお客さまの体験価値に立ち返り、あらゆる価値提供にこだわる

業務内容

  • より良いお客さま体験と事業成長へのコミット

    • お客さまに届けたい価値の実現に向けた各種部門との連携
    • 定量・定性調査に基づく課題の特定
    • 事業・プロダクト・施策の成功確率向上のための分析・提案

  • お客さま視点の醸成および仕組作り

    • リサーチによるインサイトを社内共有
    • AIを活用したリサーチの推進（例：ResearchOps、学習コンテンツの開発）

ユニークなチャレンジ

  • 事業戦略やグループ横断でのお客さま体験・新規事業推進など、リサーチを軸に大きな影響を与えられます。
  • UXリサーチの枠を超え、役割を自ら創って広げていく楽しさ。
  • 求められる3点：
    1. ステークホルダーと同じ視座で議論
    2. 価値創造への責任感、場合によってはstopやpivot提案も
    3. 倫理的な判断軸を持ち続ける

応募要件

求める経験・スキル

  • ミッション・バリューへの共感
  • リサーチ実務5年以上、もしくは同等スキル
  • 他部署と協業した改善プロジェクト経験
  • 調査課題の設定から分析・報告までの業務を自律的に遂行
    • インタビュー/アンケート/フィールド/ダイアリー調査等
    • 市場把握、ニーズ探索、コンセプトテスト、ユーザビリティテスト、振り返り等
  • 分析結果を的確に伝達
  • 強い好奇心＆共感力

※ プロジェクトのプロセス・役割・責務が分かる資料を応募時に提出ください

歓迎する経験・スキル

  • リサーチ戦略策定経験
  • 経営層への報告・議論経験
  • ピープルマネジメントや組織構築経験
  • 他職種（デザイン・PM・エンジニア・データ分析等）経験
  • ワークショップ設計・ファシリテーション経験
  • SQLでのデータ抽出・集計
  • 豊富なライフ経験

語学力

選考の流れ

  1. 書類選考（ポートフォリオ必須）
  2. 面接（複数回の場合あり）
  3. リファレンスチェック（最終選考前後）
  4. オファー

詳しくは こちら。

機会の平等

reco経由で応募する