Chief UX Designer - Customer Strategy Department, Platform Strategy Supervisory Department (CSD)

Job Description: Business Overview Rakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services, telecommunication, media, sports, etc. 　 Department Overview Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members. The Customer Strategy Department supports a wide variety of services across the board. Strengthening and expanding the Rakuten ecosystem, which is unparalleled in the world, is one of the most important strategies within the company, and the Customer Strategy Division is leading the strategy as the central organization. We are looking for a Chief UX Designer who will lead the design and improvement of the user experience and the creation of new value provided for various services and products associated with the customer strategy of the Rakuten Group as a whole. Using Japan's leading assets such as Rakuten Points, which have been issued in total over 3 trillion, the shopping panda, the No. 1 corporate character, and membership data of over 100 million, I will create attractive and joyful services and products that are loved by customers. Would you like to create with us? If you are interested in an environment where you can contribute to society as well as self-growth through various challenges, please check the following requirements before applying. In addition, you can see the recruitment site of the department from the URL below. The daily work of the department and interviews with members who work together are posted, so please refer to it when applying. https://corp.rakuten.co.jp/careers/division/customer_strategy/ Position: Why We Hire We are looking for additional staff due to business expansion. 　 Position Details - UX design for products and services related to Rakuten ecosystem - Definition of value and concept based on business needs and user needs in the strategy formulation phase - Creation of wireframes and mockups that embody the concept - Product and service design in collaboration with directors, designers and engineers - Discover opportunities and issues in the UX area of products and services - Supervise and supervise UX of products and services - Conduct user research and seek insights - Lead to improve UX capabilities in the team - Prototyping to quickly verify value propositions and usability, and promote team communication and decision making 　 Mandatory Qualifications: desired figure - Those who can always take responsibility for output - Those who can explain logically with design analysis and research skills - Those who have communication skills, coordination skills, and cooperativeness - Those who are good at doing multiple things at the same time - People who value teamwork - Those who are interested in training UX designers - Those who have a permanent interest in business, marketing, and analysis as well as specialized fields - Those who can respond flexibly to changes without being bound by past experiences Required skills/experience - Strategic design proposal ability - App, mobile, web design experience - Lead experience area at operating company - Knowledge and experience in user surveys and user interviews - Knowledge and experience on personas and key journeys - Knowledge of design guidelines such as Material Design and Human Interface Design - Familiarity with UI design and prototyping tools - High communication and presentation skills - Feedback skill - Japanese language skills (business level conversation, reading and writing) - Sensitive to new design tools and trends - Mindset of Design Thinking 　 Desired Qualifications: - DTP knowledge and experience - Knowledge and experience in Motion Graphic - Knowledge and experience in HTML, CSS, Javascript, jQuery - HCD knowledge and experience #creative #designer #UX #operationdiv In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details