Product Manager - Client Service Section:Business Support Development Department (BSD)

Job Description: Business Overview Rakuten Group, headquartered in Japan, serves approximately 100 million customers in Japan and over 1 billion globally. We offer more than 70 diverse services across various sectors, including e-commerce, payment services, financial services, communications, media, and sports. Department Overview The Business Support Department within the Commerce & Marketing Company is responsible for a portion of the Rakuten Merchant Server (RMS) – an ASP service provided to merchants on Rakuten Ichiba – as well as various applications that support the business staff who operate Rakuten Ichiba both domestically and internationally. Specifically, our section develops, operates, and provides systems for Rakuten Ichiba merchants, including chat functionality between merchants and Rakuten, and between merchants and shoppers, as well as data analytics systems that visualize data on merchant operations. For this position, we are seeking a Product Manager to manage and operate the systems mentioned above. Position: Why We Hire We are hiring due to a staffing vacancy. 　 Position Details As a Product Manager, you will be responsible for the delivery of one or more of the features for Rakuten Ichiba merchants, including creating the vision and roadmap for these services, proposing improvements, defining specifications, conducting UAT, and providing user education: - Actively identify issues, analyze data, set KPIs, define requirements, and create roadmaps in collaboration with stakeholders. Prioritize feature development based on strategy and release features at the appropriate time. - Improve services based on customer feedback and data. - Guide the team to adjust project goals and achieve a sufficient level of quality. - Collaborate with cross-functional PDM/PJMs and internal PJMs/Engineers to control project scope, budget, and release timing. - Enable smooth communication among team members and provide timely updates on status, issues, risks, and performance to management. Work Environment The Client Section is divided into three groups based on roles: DEV/PJM, PDM, and SRE. The PDM and DEV/PJM teams collaborate to develop and operate the services mentioned above. Since our offices are located in Tokyo, Osaka, and Sendai, remote communication may be required depending on the service. 　 Mandatory Qualifications: - 5+ years of experience as a Product Manager or in a similar role. - Ability to analyze business requirements and translate them into system definitions and system designs. - Ability to identify issues in the assigned product and propose solutions. - Excellent communication skills. 　 Desired Qualifications: - Experience developing AI-powered systems. - Experience in system development and/or product development. - Experience in roles with accountability. - Experience in improving internal operations. - Experience leading small teams of several people. - Experience in data analysis using BI tools. 　 Others Information: Additional information on Location Tokyo #engineer #productmanager #commerce Languages: Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details