Senior Product Manager (PDM)/SaaS Product Lead - Business IT Platform Section, Corporate IT Service Department (CITSD)

Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation. Within TMD, the Corporate IT Supervisory Department (CITD) drives Rakuten Group’s global corporate IT services and infrastructure. Our mission is to empower Rakuten through innovative and secure IT solutions that enhance efficiency and foster productivity. Department Overview The Business IT Platform Section is responsible for planning and driving the enterprise IT platform that supports internal business operations. Our scope includes the standardization and deployment of cloud services such as Microsoft 365, implementation of productivity-enhancing applications, data integration with core internal ERP systems, and a strong focus on the development and application of AI technologies. As a central part of the company’s IT strategy, we collaborate across departments to build a secure, stable, and user-friendly next-generation IT environment. Position: Why We Hire Our section is seeking a Senior Product Manager to lead the planning, infrastructure coordination, and internal promotion of Microsoft 365 products within the Corporate IT division. This role requires strong leadership in driving adoption and engagement among business users, based on the evolving Microsoft roadmap. Internal campaigns and training programs will be planned and executed in close collaboration with the product planning team. We welcome candidates who are passionate about driving impactful products as part of Rakuten’s Corporate IT team. 　 Position Details - Monitor and analyze Microsoft's Microsoft 365 product roadmap and align it with internal deployment strategies. - Collaborate with infrastructure, security, and operation teams to ensure smooth product implementation. - Work closely with the product planning team to design and execute internal campaigns and training programs for business users. - Analyze data usage and propose improvements for better user experience. - Communicate effectively with stakeholders across departments. 　 Mandatory Qualifications: - Minimum 7 years of experience as a Product Manager, at a senior level. - Strong background in Microsoft products, especially Microsoft 365. - Proven leadership in business-user-facing product initiatives. - Strong communication and coordination skills. - Business-level proficiency in both Japanese and English. - General knowledge of AI technologies and hands-on experience with AI-related products (e.g., Copilot). - Passion for driving impactful products as part of Rakuten’s Corporate IT. Desired Qualifications: - Prior experience as a Product Manager for Microsoft 365-related products. - Deep knowledge of the Microsoft 365/Microsoft Copilot product suite. - Holder of the following Microsoft certifications are highly preferred: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Teams Administrator Associate Microsoft 365 Certified: Fundamentals Other Information: Additional information on Location Rakuten Crimson House (Head Office) #engineer #productmanager #technologymanagementdiv In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details