UI/UX Designer - Frontend System Development Department, Rakuten Payment, Inc.

Job Description: Business Overview Join us in building the next generation of internet services that reach hundreds of millions of users across the globe. Rakuten Group, Inc. is on a mission to empower individuals and society through innovation and entrepreneurship. Today we have 70+ businesses in 29 countries across a range of sectors, with a key part of this being our presence in FinTech and Rakuten Payment, Inc. Our global solutions enable end-users and merchants to quickly and safely make and accept payments. Furthermore, we strive to delight our end-users by bringing them the full benefits of Rakuten membership in our Payment offerings, leveraging our famous Rakuten Points. Department Overview Rakuten Payment, Inc. Frontend System Development Department oversees development for all Rakuten Payment services. Our vision is to build and shape payment technologies that support our users’ daily lives today and in the future. The Frontend System Development Department handles development for the Rakuten Pay mobile application, which serves as a gateway to all Rakuten Payment services and Rakuten’s FinTech ecosystem. Our mission, as a key driver of Rakuten Payment, Inc. services, is to attract and delight end-users with robust and convenient services. The department developers cover a wide range of user services, including service sites, campaigns, and advertisements, as well as critical mobile app functions. This is achieved through a hybrid mobile app approach. Position: Why We Hire At the department, we are committed to maintaining and enhancing Rakuten shoppers’ experience by organizing autonomous cross-functional teams, able to take ownership of dedicated product areas within the shared app. Due to the growing responsibilities of our department, we are looking for a UI/UX Designer to help drive forward our innovative products and solutions across Rakuten Group, Inc. and Rakuten Payment, Inc. Position Details Position Responsibilities - Contribute to the development and growth of the Rakuten Pay mobile app - Collaborate with cross-functional team members to understand business objectives and technical details, incorporating them into design and delivering value from inception to service release - Lead design initiatives to proactively solve business challenges. - Take ownership of dedicated product areas, committing to continuous improvement on product strategy and user experience - Foster a culture of knowledge sharing and continuous learning within the department and company Mandatory Qualifications: - Proven knowledge and experience in mobile application design and prototyping - A strong portfolio demonstrating this expertise is highly preferred - Experience with industry-standard design tools (e.g., Figma) - Experience in driving design improvements based on data analysis and user research findings - Knowledge of design systems - Knowledge of web accessibility standards (e.g., WCAG) - Demonstrated ability to align technical and business stakeholders to achieve project success Desired Qualifications: - Knowledge and experience in Information Architecture (IA), information design, and customer journey mapping - Experience in user research and user testing - Knowledge of how AI and Machine Learning can be leveraged in product design - Basic understanding of web and/or mobile development principles Other Information: Additional information on Location NBF Shinagawa Tower Additional information on Secondment This position will be hired by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc. #engineer #UX #fintechgroup #RakutenPay #RakutenPayment In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details