UX Designer, Customer Strategy Department - Platform Strategy Supervisory Department(CSD)

Job Description: Business Overview Rakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services, telecommunication, media, sports, etc. 　 Department Overview Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members. The Customer Strategy Department supports a wide variety of services across the board. 　 Position: Why We Hire Business strategists, marketers, web analysts, researchers, UX designers, and other professionals from various areas discuss measures to become more trusted and loved by customers every day, and improve our services. You will be in charge of the important role of creating more favorite services while repeating analysis and verification of measures that form the axis of customer strategy. It is a rewarding position for those who want to lead talented designers with a lot of individuality and be involved in the growth of their own services, and those who want to grow beyond their area of responsibility. Your ideas and designs will have an impact on the lives of many people. Why don't you join us in demonstrating your experience and creativity? If you are interested in an environment where you can contribute to society through self-growth through various challenges, please check the following requirements before applying. In addition, you can see the recruitment site of the department from the following URL. Please refer to the daily work of the department and interviews with the members you work with when applying. https://corp.rakuten.co.jp/careers/division/customer_strategy/ 　 Position Details We are looking for managers to lead a design team that will create and improve the experience of using various services and products associated with the rakuten group's overall customer strategy. In collaboration with each policy and product leader, our main activities include defining service requirements, designing experiences/information, extracting user issues, and proposing improvements. If necessary, he is also responsible for conducting user tests and surveys. 　 　 Mandatory Qualifications: - Those who value teamwork - Those who have communication skills, coordination skills, and cooperation - Those who are interested in training designers - Those who are permanently interested not only in specialized fields but also in business, market, and analysis fields - Those who can respond flexibly to changes without being bound by past experience - Those who are good at progressing multiple things at the same time Essential Skills/Experience - Those who have UX design and direction experience (5 years or more) in web service related areas - Scenario design based on persona design and user survey, and extraction of user needs Design based on UCD knowledge and processes (site structure, screen design, interaction, navigation) - Problem extraction, verification, and usability evaluation by user testing Design of smartphones and APPS Japanese language skills (business-level conversation, reading and writing) 　 Desired Qualifications: Facilitation skills to advance UX design with stakeholders Experience in designing and facilitation of idiation workshops Knowledge and experience of access analysis - Launch of new service sites, renewal and project experience of existing sites Project leader experience Knowledge and experience with HTML, CSS, JavaScript, jQuery #creative #jobcategory03 #designer #jobsubcategory16 #UX #jobsubcategory18 #operationdiv #organization08 Languages: Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details