Job Description: Principal Product Designer

Overview

Are you looking:

• To make meaningful changes at the fastest-growing tech company in Japan?
• For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
• To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology?
• For a place where things are not just fast - but they happen now?

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online, converting customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience.

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion.

Role Overview

We’re now looking for a Principal Product Designer to lead the charge in raising the bar for experience design. You’ll drive high-stakes product initiatives from strategy through execution, shaping experiences that are both user-centered and business-critical. You’ll guide the evolution of our design systems, push interaction and visual design quality, and act as a mentor for designers across the organization.

Your Typical Day

• Lead and execute critical product design initiatives with high visibility and business impact.
• Apply deep expertise in UX, UI, and interaction design to create elegant, scalable experiences.
• Set and influence product-wide design standards that raise the quality and consistency of our work.
• Partner with cross-functional leaders to shape product strategy and ensure the user voice is central in decision-making.
• Drive the evolution of our design system, enabling speed, consistency, and visual excellence at scale.
• Mentor and support other designers (both senior and junior), contributing to their growth and the strength of the overall team.
• Champion user-centered thinking across the organization, and elevate design’s role in achieving business outcomes.
• Identify opportunities for strategic research and partner with UX researchers to uncover actionable insights.

What You’ll Need

• 8+ years of product design experience with a proven track record of leading high-impact projects.
• A portfolio that demonstrates exceptional design craft and strategic impact on products and teams.
• Mastery of UX, UI, and interaction design principles, with a sharp eye for detail and systems thinking.
• Experience setting or evolving design systems for large-scale products.
• Strong storytelling and communication skills to align, inspire, and influence stakeholders at all levels.
• Experience mentoring and supporting other designers.
• Comfort operating in ambiguity and defining structure where needed.
• Proficiency in Figma; familiarity with design operations or workflow tools is a plus.

What Makes You Stand Out

• Experience working in conversational UI, chat products, or AI-powered interfaces.
• Background in SaaS, e-commerce, or marketing technology.
• Business-level Japanese language ability.
• Cross-cultural design experience or working with globally distributed teams.

Perks and Benefits

• Competitive salary range.
• Performance review: twice a year.
• 10 days paid holidays during the first year, weekends off, national holidays, summer and winter break.
• Visa support for the right candidates.
• Highly flexible, remote-first organization.
• Housing allowance (within 1.5 km from office).
• Club activity allowance.
• Team building allowance and lunch allowance.
• Zeals Bar (bi-monthly free flow beer party).

Join Us

If you’re a strategic, systems-minded designer who wants to shape not just products, but the culture of design in a growing tech company — we’d love to meet you. Let’s build the future of digital hospitality together!