Technical Product Manager (Remote, Japan)

Role Overview

Are you looking:

• To make meaningful changes at a fast-growing tech company?
• For a fair, highly flexible, inclusive working environment where anyone can make an impact?
• To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology?
• For a place where things happen fast—immediately?

Our automated chat solution and conversational technology change how consumers purchase or act online, converting unengaged customers into valuable ones through designed chat on messaging apps. Using AI-powered, human-designed conversation flows, we enable brands to build personalized, automated conversations with their consumers, leading to a deeper understanding of their preferences and a seamless shopping experience.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were previously limited to physical stores.

With hundreds of enterprises worldwide already utilizing our product, we are expanding rapidly, with recent strong funding and market interest.

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As Our Technical Product Manager

As a Technical Product Manager (TPM) on the Platform team, you will play a key role in supporting clients while driving product-led growth.

Your typical day:

• Lead backend services development, focusing on message processing, inbound and outbound messaging, and channel integrations (LINE, Meta, TikTok, WhatsApp).
• Work on enterprise/data integrations, API integrations, and data engineering (robust Data Warehouse).
• Oversee integrations with payment gateways, CRM platforms (Salesforce, Criteo), e-commerce/ERPs (SAP, Shopify), and building out APIs.
• Collaborate closely with cross-functional teams to identify business and technical requirements.
• Help shape the vision and roadmap for technical infrastructure.
• Japanese proficiency is highly preferred to excel in this role.

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Your Typical Day Includes

• Backend Development: Drive development and scaling of backend services; ensure seamless integration with messaging platforms and data systems.
• Collaboration: Work with engineering, product, and business teams to prioritize features and resolve technical challenges.
• API & Integration: Define API requirements and manage third-party service integrations.
• Data Engineering: Partner with Data Engineering to design and optimize data pipelines for analytics and reporting.
• Vision: Establish a clear technical vision for channel integrations, payment gateways, CRM/e-commerce platforms, and enterprise-specific AI Agent features.
• Leadership: Lead cross-functional meetings to align backend development initiatives with product and business targets.
• Reliability: Monitor and resolve technical issues in message processing; ensure high system performance and reliability.
• Translation: Bridge business and engineering teams, translating complex requirements into actionable development plans.
• Continuous Improvement: Stay current with backend services, messaging APIs, and AI-driven conversational technologies to improve the technical roadmap.

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What You’ll Need

• Native or business proficiency in English.
• 3+ years experience in product management for backend services, APIs, or data systems.
• Proven ability to manage complex technical projects (ideation to launch).
• Strong understanding of messaging APIs (e.g., LINE, Meta, TikTok, WhatsApp), channel integrations, and payment gateways.
• Familiarity with data engineering, including Data Warehousing and ETL processes.
• Experience with CRM and e-commerce/ERP platforms (e.g., Salesforce, Criteo, SAP, Shopify).
• Excellent communication and stakeholder management skills, across teams.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Business proficiency in Japanese language (preferred).

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What Makes You Stand Out

• Hands-on experience with backend technologies and APIs.
• Prior experience in enterprise or data integrations, particularly in Japan.
• Strong knowledge of system design, scalability, and distributed systems.
• Experience working in a startup environment, driving technical innovation and growth.
• Familiarity with Japanese business culture and ability to communicate effectively with Japanese stakeholders.

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Why Join Us?

• Twice recognized as a LinkedIn Top Startup
• High-growth & collaborative environment
• Unique opportunity to innovate and drive impact on a global scale
• Flexible, remote-first international organization
• Visa sponsorship and full HR support for successful candidates

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Benefits & Perks

• Salary Range: Competitive (performance review every 6 months)
• Performance Review: Twice a year
• Holidays: 10 days paid holidays (first year), weekends off, national holidays, summer and winter holidays
• Visa Support: For the right candidates
• Flexible Working: Highly flexible, remote-first
• Japan Residents: Work from anywhere; interim work from overseas; full flex time
• Housing Allowance: For those within 1.5 km of the office
• Club Activity Allowance
• Team Lunch Allowance (cross-department)
• Bi-monthly Beer Party ("Bar" events)

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We obsess over bringing hospitality to everyone—including our staff. We promise a unique experience and supportive team!

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Note: This job description has been modified to remove company-specific and application form information.