Job Title: Technical Product Manager

Location: Japan - Remote

Job Overview

Are you looking to make meaningful changes at a fast-growing tech company in Japan? Do you want a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact? Are you interested in building the next bold idea in customer acquisition and revenue growth through conversational commerce technology? If so, this could be the perfect opportunity for you!

Company Description

We are committed to revolutionizing hospitality on the Internet by unlocking digital customer service experiences traditionally limited to physical stores. With over 480 enterprise companies globally utilizing our innovative product, we are poised for exponential growth and expansion.

Role Responsibilities

As our Technical Product Manager, you will:

• Drive the development and scaling of backend services, ensuring seamless integration with messaging platforms and data systems.
• Collaborate with engineering, product, and business teams to prioritize features, resolve technical challenges, and meet business objectives.
• Define API requirements and manage third-party service integrations.
• Partner with Data Engineering teams to design and optimize data pipelines for analytics and reporting.
• Establish a clear technical vision for channel integrations, payment gateways, CRM/e-commerce platforms, and enterprise-specific AI Agent features.
• Lead cross-functional meetings to align backend development initiatives with product and business targets.
• Monitor and resolve technical issues in message processing, ensuring high system performance and reliability.
• Act as a bridge between business and engineering teams, translating complex technical requirements into actionable development plans.
• Stay updated with the latest trends in backend services, messaging APIs, and AI-driven conversational technologies to continuously improve the technical roadmap.

Qualifications

What You’ll Need:

• Native or business proficiency in English.
• 3+ years of experience in product management for backend services, APIs, or data systems.
• Proven ability to manage complex technical projects, from ideation to launch.
• Strong understanding of messaging APIs (e.g., LINE, Meta, TikTok, WhatsApp), channel integrations, and payment gateways.
• Familiarity with data engineering, including Data Warehousing and ETL processes.
• Experience with CRM and e-commerce/ERP platforms (e.g., Salesforce, Criteo, SAP, Shopify).
• Excellent communication and stakeholder management skills, with experience working across cross-functional teams.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Business proficiency in Japanese language (preferred).

What Makes You Stand Out:

• Hands-on experience with backend technologies and APIs.
• Prior experience in enterprise or data integrations, particularly in Japan.
• Strong knowledge of system design, scalability, and distributed systems.
• Experience working in a startup environment, driving technical innovation and growth.
• Familiarity with Japanese business culture and ability to communicate effectively with Japanese stakeholders.

Compensation & Benefits

• Salary Range: Competitive (performance review every 6 months)
• Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter holiday
• Visa Support: We sponsor visas for the right candidates, providing full visa support from our professional HR team.
• Flexible Working: Highly flexible, remote-first international organization; work from anywhere.
• Housing Allowance: Provided for those living within 1.5KM from the office
• Other Benefits: Club activity allowance, team lunch allowance (cross-department lunch), bi-monthly free flow beer party.

Ready to roll up your sleeves? We look forward to your application!